FAQ's
Shopping Information
What types of rugs does Karelias and Sons offer?
We specialize in handcrafted rugs, including:
Leather Patchwork Rugs,
Handmade Leather Rugs,
Cowhide Rugs,
Plush Rugs.
Our products are designed to bring elegance and comfort to any space.
Do you offer custom-made rugs?
Yes, we offer bespoke rugs tailored to your specific needs, including size, design, and material preferences. Please contact us at info@kareliasandsons.com for more details.
How do I place an order?
Placing an order is simple:
1. Browse our collection and select your preferred rug.
2. Add the item to your cart and proceed to checkout.
3. Complete the payment and receive confirmation via email.
For assistance, contact our support team.
Payment Information
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. If you have specific payment preferences, feel free to reach out to us.
Is my payment secure?
Absolutely. We use encrypted, 100% secure payment processing systems to ensure your transaction is safe. Your financial security is our top priority.
Order Returns
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. You can find detailed information during checkout or by contacting us directly.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original condition. For more details, please review our Return Policy or contact us at info@kareliasandsons.com
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor the delivery status of your package.
Do you offer bulk purchase discounts?
Yes, we provide exclusive discounts for bulk purchases. Visit our Bulk Purchases page or contact us at info@kareliasandsons.com for more details.
Are your rugs eco-friendly?
Absolutely! We are committed to sustainable practices and use ethically sourced materials in our handcrafted rugs.
