Refund and Exchange Policy
Refund and Exchange Policy
Thank you for choosing Karelias And Sons. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied, our refund and exchange policy is here to help.
Returns
Products can be returned within 14 days of the original purchase date. To be eligible for a return, please ensure:
- The item is unused and in the same condition as received.
- It is in its original packaging.
- You provide a receipt or proof of purchase.
Return Process
To start a return, please contact us at info@kareliasandsons.com with your order number and product details. We will provide our return address and instructions on how to send your package. Items returned without prior arrangement will not be accepted.
Customers are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refund amount.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 14 business days for the refund to reflect in your account, depending on your card issuer's policies.
Exchanges
If you wish to exchange an item, please return the original item using our return process and place a new order for the desired item. This ensures a timely delivery of your new item. For assistance, contact us at info@kareliasandsons.com with your order number and details of the product you wish to exchange.
Contact Us
For any questions regarding returns or exchanges, please contact us at info@kareliasandsons.com. We are here to help ensure your experience with Karelias And Sons is exceptional.
