Privacy Policy

Last update 01/2025

This Privacy Policy explains how Karelias and Sons (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"). By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.We collect the following types of personal information to provide and improve our services:

Information You Provide Directly

  • Contact Information: When you create an account or place an order, we collect your name, email address, phone number, and shipping/billing address.
  • Order Information: When you make a purchase, we collect details of your order, including items purchased, billing information, and payment confirmation.
  • Account Information: If you create an account with us, we collect your username, password, and security questions.
  • Communication Information: If you contact us for customer support, we may collect information you provide through these interactions.

Information We Automatically Collect

We automatically collect certain information about your interaction with our Site, including:

  • Usage Data: Information about your device, browser type, IP address, and interactions with our Site (e.g., pages viewed, time spent on pages).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze usage trends, and provide personalized content.

Information from Third Parties

We may also receive information about you from third-party service providers or platforms, including:

  • Payment Processors: When processing your orders, payment processors may collect payment details (e.g., credit card information, billing address).
  • Service Providers: Vendors or third parties who help us with Site management, customer support, data analytics, and marketing.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Our Services: We use your information to process orders, fulfill your requests, communicate with you about your orders, and manage your account.
  • To Improve Our Services: We may use your information to enhance the functionality and performance of our Site and services, including analyzing trends, improving customer experience, and fixing issues.
  • Marketing and Communication: We may use your contact information to send promotional emails, newsletters, or other marketing communications, but you can opt-out of these communications at any time.
  • Security and Fraud Prevention: We use your information to detect and prevent fraudulent activity and protect your personal data and our business.
  • Legal Compliance: We may use your information to comply with applicable laws, respond to legal requests, or enforce our terms of service.

3. How We Share Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We may share your data with third-party vendors who perform services on our behalf, such as payment processors, shipping partners, customer support, and IT service providers.
  • Business Transactions: If we undergo a business transaction, such as a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas or court orders, or to protect our rights and the rights of others.
  • With Your Consent: We may share your information if you have provided consent for us to do so.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. Cookies are small text files stored on your device that help us recognize your preferences and improve our services. You can control the use of cookies through your browser settings.

  • Essential Cookies: These are necessary for the operation of the Site and to enable you to use its features.
  • Analytics and Performance Cookies: These help us analyze how our Site is used and track performance to improve our services.
  • Targeting and Advertising Cookies: These are used to display personalized ads based on your interests and activity.

You can manage cookie preferences in your browser settings. However, blocking cookies may affect the functionality of our Site and your user experience.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights concerning your personal data:

  • Access: You can request to access the personal information we hold about you.
  • Correction: You can request to correct or update inaccurate or incomplete information.
  • Deletion: You may request to delete your personal data, subject to certain exceptions (e.g., for legal or legitimate business purposes).
  • Opt-Out of Marketing: You can unsubscribe from marketing communications by following the unsubscribe link in our emails or by contacting us directly.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format, and request that it be transferred to another provider.
  • Restriction: You may ask us to limit the processing of your personal data in some circumstances.

To exercise any of these rights, please contact us using the contact details below.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations. If you request to delete your personal information, we will comply unless we are required to retain it for legitimate business or legal reasons.

8. International Transfers

If you are located outside the country where we operate, please note that your personal data may be transferred to, and processed in, countries with different data protection laws, including the United States.

We ensure that appropriate safeguards are in place to protect your information when transferred outside your jurisdiction, such as through the use of Standard Contractual Clauses.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from anyone under the age of 16. If we learn that we have collected personal data from a child under the age of 16, we will delete such information as quickly as possible.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@kareliasons.com
Phone: +1 (305) 209-2652