Shipping Policy

Shipping Policy for Karelias And Sons

Thank you for visiting and shopping at Karelias And Sons. Below, you will find the details of our Shipping Policy, which applies to all orders placed through our website.

Shipping Rates

We offer free standard shipping on all orders. Where expedited delivery options are available for your address, they are shown with their price at checkout.

Processing and Delivery Times

  • Made-to-Order Rugs (Istanbul): Most made-to-order rugs are produced within 3–5 business days and shipped from Istanbul via DHL, FedEx, or UPS express services. Transit typically takes 2–4 business days. Large, complex, or custom-size orders may require additional production time; we will contact you if your order needs longer.
  • Outlet and In-Stock Items: Ready-to-ship items are processed within 2–3 business days. Outlet pieces ship from either our United States or our Istanbul warehouse, and the shipping origin is noted on each product page.

Delivery times are estimates and may vary depending on your destination, customs clearance, and carrier schedules. Orders are not shipped or delivered on weekends or public holidays. If there is a delay in processing your order, we will notify you via email or phone.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has been shipped. Tracking numbers will become active within 24 hours of dispatch.

Customs, Duties, and Taxes

For international orders, any applicable import duties and taxes are shown and collected at checkout where this is available for your country. If duties and taxes are not collected at checkout, they may be charged by the carrier or customs authority upon delivery and are the responsibility of the recipient.

Damaged or Lost Shipments

If your order arrives damaged, please contact us promptly at info@kareliasandsons.com with your order number and clear photos of the item and packaging. Please keep all packaging materials until the issue is resolved. We will work with you and the carrier to arrange a replacement, repair, or refund as described in our Refund & Exchange Policy. If your tracking shows no progress for an extended period, contact us and we will open an investigation with the carrier.

Returns Policy

For detailed information on returning your order, please refer to our Refund & Exchange Policy.